Refund and Cancellation Policy

Your initial paid purchase is covered by a 14-day money-back guarantee. If you decide Cliro is not right for you, contact support@cliro.co within 14 days of the initial purchase and request a refund.

This applies to:

• the Exam Pass
• your first monthly subscription payment
• any separately purchased paid add-on, where applicable

This guarantee is something we offer voluntarily. It does not reduce your statutory rights.

The Exam Pass is a one-off purchase. It does not renew automatically and no further payment is taken.

Access continues for the Exam Pass access period shown to you before purchase. Under the current product, that means access through to 14 days after your selected supported examination window ends.

The monthly plan is £39 per month under the current product. It renews each month until you cancel.

You can manage or cancel your subscription from Plans and billing, which opens the Stripe customer portal. Once cancelled, no further renewal payment should be taken, and access normally continues through the billing period you have already paid for.

Cancelling and requesting a refund are two different actions. Cancelling after the initial 14-day guarantee period does not automatically refund a billing period you have already purchased.

If you believe a renewal or payment was taken incorrectly, contact us promptly at support@cliro.co and we will look into it.

If you buy the Exam Pass while you are on the monthly plan, your monthly billing stops at the end of the current period and you keep access throughout. Monthly payments already taken are not credited against the Exam Pass price.

Where an optional extra is genuinely available to buy, it is shown on the billing page with its own price before you purchase. The 14-day guarantee applies to an initial purchase of such an add-on.

If the service or digital content is faulty, not as described, or cannot be supplied as agreed, you may have additional legal rights. Our 14-day guarantee does not replace those rights.

Email support@cliro.co and include:

• the email address on your Cliro account
• which product you purchased
• the approximate purchase date

Please do not send full card details. We never need them to process a refund.

Approved refunds are returned to your original payment method where possible. Once we issue a refund, the time it takes to appear on your statement depends on Stripe and your bank or card issuer, so we cannot promise an exact arrival date.

This policy sits alongside our Terms of Use and Privacy Notice.